“One of the most important moments in this process is the initial diagnosis, when we analyze such relevant questions as customer type, competition, technical requirements, and the climate or environment, to name just a few of the variables at play.”

Yes to leisure, but what is leisure about? First of all, let’s clarify what leisure is. Leisure is not only about play; it is everything people do in their free time. When you search for “free time” on Google, most images are of people laughing, jumping, kissing, or having a good time with their children, significant others, families, friends, at the beach, in the countryside…

I would like you to think of a leisure experience that you really enjoyed. Have you got it? If we analyze all the words that emerge from this experiment, I am sure that most of them would be linked to people and important moments in your life and periods in which we are far from work, stress, and routines.

People need their space, need to relax, have fun, and breathe fresh air when leaving work and this is something that shopping centers can provide and internet cannot. This business delivers services to end consumers and families, so we need to take this into account. The more we focus on people, the more engagement we will get from them…

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